Ostara Systems Knowledge Base

View Pending Consolidated Invoices

Published November 27th, 2025 by daniel.cubberley

To view Pending Consolidated Invoices, navigate to Menu > Invoices > Search > Pending Consolidate to return the “Pending Consolidated” list. This will display any Consolidated Invoices that have not been submitted yet. Each invoice will have a Reference Number and a Created Date. The invoices shown here will be based on the Contractor the U

Submit Consolidated Invoice

Published November 27th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit a Consolidated Invoice, navigate to Main Menu > Invoices > New > Consolidated Invoice. This will display the “Submit Consolidated Invoice” page. This can also be accessed by clicking “Consolidated Invoice” on the “Quick Access - Invoi

Searching for Work Orders in bulk

Published November 27th, 2025 by daniel.cubberley

If there are multiple Work Orders a User wants to search for at the same time, then the “In Bulk” menu item can be used to do so which will display the required work orders. Select Work Orders > Search > In Bulk All that is required in this screen is for the User to paste in a list of the Work Orders they wish to view. Once entered, click <

Submit Consolidated Purchasing Invoice

Published November 28th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit a Consolidated Invoice, navigate to Main Menu > Invoices > New > Consolidated Invoice. This will display the “Submit Consolidated Invoice” page. This can also be accessed by clicking “Consolidated Invoice” on the “Quick Access - Suppl

Create Purchasing Work Order

Published December 2nd, 2025 by daniel.cubberley

To create a Purchasing Work Order, select “Purchasing” from the “Create Work Order” tile or navigate to Work Orders > New > Purchasing from the menu Selecting a Site Depending on whether the User is a single site user, or a multiple site user, the Building screen will show. For single site users it will automatically populate the "Building" fi

Submit Purchasing Credit Note

Published November 28th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit a Purchasing Credit Note, navigate to Main Menu > Invoices > New > Purchasing Credit Note. This will display the “Submit Purchasing Credit Note” page. This can also be accessed by clicking “Purchasing Credit Note” on the “Quick Access

Open Reactive

Published October 17th, 2025 by daniel.cubberley

The Open Reactive “Tile” will show you how many outstanding “Reactive Work Orders” you have based on your access. Selecting this will take you to the Jobs (Outstanding Reactive ) list where you will see “Reactive Work Orders” that you can click on for a more detailed breakdown. Clicking the <Refresh> icon in the top right hand corner of the “T

Forgot Username

Published August 7th, 2025 by daniel.cubberley

If you have forgotten your “Username”, simply select the <Forgot Username> function on the Sign In page. Upon doing this, enter the email address associated to your user and select <Submit>. This will then send out an email to the entered address containing the “Username”, along with a notification specifying this. If the entered email a

Nexus Notifications

Published December 3rd, 2025 by daniel.cubberley

Throughout the Nexus system, you will see a number of different notifications that appear when certain actions are performed or data is loaded. These appear at the bottom of the screen when triggered and there 4 kinds of these notifications to be aware of: Info An “Info” notification will display general informational messages that provide context,

Certificates

Published November 26th, 2025 by daniel.cubberley

The Portal provides Users with the ability to view the certificates against their Sites. This is shown in the Certificates tile on the dashboard. It provides a snapshot of how many certificates are against the User's Sites. Selecting the number on the tile will take you to the “Certificates” list. Each certificate has a Certificate Name, an Asset Nu

Dashboard

Published October 17th, 2025 by daniel.cubberley

The Dashboard is where you will find a high-level view of your most important areas of concern. This will be configured to suit your needs based on your role or area of interest within the business. On the left of the page is the Main Menu while in the top right hand corner you have the Avatar Menu The core of the page compromises a range of inte

Certificates By State

Published November 26th, 2025 by daniel.cubberley

The Portal provides Users with the ability to view the certificates against their Sites in different states. This is shown in the Certificates By State tile on the dashboard. It provides a snapshot of how many certificates are against the User's Sites in different states. The following outlines each of the statuses above: “Current” - Certificates t

Submit Consolidated Purchasing Credit Note

Published November 28th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit a Consolidated Credit Note, navigate to Main Menu > Invoices > New > Consolidated Credit Note. This will display the “Submit Consolidated Credit Note” page. This can also be accessed by clicking “Consolidated Credit Note” on the “Quic

Language Selector

Published December 9th, 2025 by daniel.cubberley

On the Sign In page, if the default language is not the language you wish to view the page in then there is the option for you to change to the desired language. This is done by clicking the Language Selector. Clicking this will display a drop down of the languages supported by the system and selecting one from this drop down will display the Sign I

Submit Credit Note

Published November 27th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit an Credit Note, navigate to Main Menu > Invoices > New > Credit Note. This will display the “Submit Credit Note” page. This can also be accessed by clicking “Credit Note” on the “Quick Access - Invoices” tile on the Dashboard Once on

Signing In

Published August 7th, 2025 by daniel.cubberley

When accessing the Ostara Nexus Portal, the first page shown is the Sign In page. This is where you enter your login details to access the portal, along with being notified of any maintenance messages or news items about what is happening with the system. To sign into the Ostara Nexus Portal, you will need your “Username” and “Password” that were pr

Submit Consolidated Credit Note

Published November 28th, 2025 by daniel.cubberley

The Invoices menu in the Portal contains all of the functions surrounding invoicing a Work Order. To submit a Consolidated Credit Note, navigate to Main Menu > Invoices > New > Consolidated Credit Note. This will display the “Submit Consolidated Credit Note” page. This can also be accessed by clicking “Consolidated Credit Note” on the “Quic

List Catalogues

Published December 1st, 2025 by daniel.cubberley

The List Catalogues page displays all the Catalogues that have been created for the logged in Supplier. To view the details of a Catalogue, click a Catalogue from the list. This will display all items in the Catalogue along with a number of actions that can be performed against the Catalogue. By default, the Catalogue list hides all Discontinued ite

Forgot Password

Published October 10th, 2025 by daniel.cubberley

If you have forgotten your “Password”, simply select the <Forgot Password> function on the Sign In page. Upon doing this, enter your “Username” and select <Submit>. The system will then display a notification stating that the request has been received. You will then need to check the email address associated to the Username to find the i

News

Published December 3rd, 2025 by daniel.cubberley

Whilst on the Sign In page, there is a section next to the Sign In fields that displays News. This section will display any News items, maintenance messages and other communications that the user needs to be notified of. These will be displayed over the Ostara Nexus graphic and will contain a title and description.